Scheduling Specialist II - Part-Time Job at Baylor College of Medicine, United States

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  • Baylor College of Medicine
  • United States

Job Description

Summary

Patient Access Scheduling employee must embody and deliver professionalism, excellent customer service and communication skills along with excellent oral and verbal communication when scheduling, registering and any contact with BCM callers.

 

This position will be part-time working 20 hours per week.

Job Duties

  • Meets daily and monthly quotas for scheduling and rescheduling new and established patients following trained guidelines and procedures within EMR “Epic system”.
  • Meets daily and monthly quotas for full registration following trained guidelines and procedures with in EMR “Epic system”.
  • Follows trained guidelines and procedures for inputting and verifying insurance of new and returning patients utilizing EMR.
  • Provides excellent customer service interactions utilizing trained college wide patient experience tools.
  • Follows trained guidelines when utilizing telephony tools.
  • Meets monthly and daily quotas for My Chart.
  • Responsible for all other patient access scheduling and registration workflows.

Minimum Qualifications

  • High school diploma or GED.
  • One year of relevant experience.

Preferred Qualifications

  • Experience in Epic EMR
  • Prior customer service experience
  • Two years of call center patient access experience
  • Bilingual/Spanish

 

 

Baylor College of Medicine is an Equal Opportunity/Affirmative Action/Equal Access Employer.

 

 

 

Job Tags

Part time,

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