The Patient Experience Specialist works closely with organization leaders, physicians, front line staff, patients, and their families to address concerns or specific needs with the goal of facilitating a positive resolution. This position is instrumental to identifying areas of improvement based on interactions with patients and families, observations, and data. As part of their role they analyze data and coach colleagues on the use of patient experience data. They also assist in the development of programs and services designed to improve the overall patient and family experience, including by initiating focused training and coaching. Overseeing the process for all patient satisfaction surveys, reporting and dashboards are encompassed by this role as well as presentations of findings to various committees and teams.
Minimum Education
Minimum Work Experience
Required Licenses/Certifications
Required Skills, Knowledge, and Abilities
Salary Range: $51,400.00 - $82,100.00
PI6d29bf2dbb8e-30492-36190247
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