Operations Support, Night Agent Job at Square Enix America, El Segundo, CA

bmR4bElPbHRuT1ZYOFhPL0p3OGN5K0RqMUE9PQ==
  • Square Enix America
  • El Segundo, CA

Job Description

Description:

The Operations Support Agent is a key member of the operations team, crafting text for in-game and website communications, coordinating global operations and support teams, and providing translation and operational support to internal teams.

Additionally, the agent helps ensure that our players get world-class treatment by coordinating between customer support teams and development teams, translating and passing on key information needed to resolve bugs and other customer support issues.

Requirements:

Essential Duties and Responsibilities

  • Provides translation of customer-facing in-game notifications, social media posts, and more.
  • Help communicate game bugs, customer issues, and community feedback to teams in Japan.
  • Provides translation and coordination for communication between Japanese staff and US staff.
  • Translates news announcements, special reports, troubleshooting tickets, player reports, records, and other documentation.
  • Utilize company tools to provide both direct and indirect support to customers.
  • Maintains confidentiality of all proprietary information including but not limited to customer account information and network information.
  • Must be able to work non-traditional hours (typically 8 pm to 5 am and including weekends) in order to communicate with personnel in different time zones.
  • Other duties as required.

Knowledge and Experience

  • Minimum High School diploma, 4-year degree at an accredited university preferred.
  • Fluent or near-fluent in English, and business-level Japanese.
  • Experience with mobile and online games professionally or personally.
  • Strong writing ability in English and Japanese.

Competencies, Skills, and Attributes

  • Job Knowledge
  • Independence
  • Productivity
  • Quality
  • Positive and professional demeanor
  • Excellent communication skills
  • Teamwork
  • Adherence to policies
  • Problem-solving
  • Analytical
  • Process improvement
  • Project management

Travel

  • This position does not require travel.

Supervisory Responsibility

  • This position has no supervisory responsibilities.

Physical Demands

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk, hear, see, and move around the facilities. This would require the ability to lift files/boxes, open filing cabinets, file, bend, twist, and stand on a stool as necessary. Must be able to lift up to 20 pounds. This expectation holds true for the current work-from-home environment.

Hourly Salary: $28.00 per hour

Job Tags

Hourly pay, Night shift,

Similar Jobs

Crossroads Hospice & Palliative Care

Registered Nurse (RN), Part-time Job at Crossroads Hospice & Palliative Care

 ...As hospice nurses, we have the privilege of delivering compassion...  ...impact during this sensitive time. Consider joining us on this...  ...those who need it most. Registered Nurse (RN) Qualifications: ~...  ...Sunday, 8:00am - 8:30pm Be part of a team willing to grow, listen... 

Providence RN

RN Fellow - Operating Room, PPMC Job at Providence RN

 ...Full-Time, Day Shift Available Sign-on Bonus for eligible external candidates who meet all conditions for payment Operating Room : $5,000 Relocation is also available for applicants who qualify Providence nurses are not simply valued theyre... 

Kettering Health Network

Medical Lab Scientist (MLS/MT/MLT) - Core Lab - Huber Heights- FT/2nd shift Job at Kettering Health Network

 ...Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission... 

Peckham Industries

Industrial Engineering Intern (Req #: 1020) Job at Peckham Industries

 ...commercial buildings. With a commitment to innovation, efficiency, and sustainability, we are seeking a motivated Industrial Engineering Intern to join our team. This internship offers an exceptional opportunity for a passionate student to apply Lean Six Sigma principles... 

Rose Arbor Village

Director of Nursing Job at Rose Arbor Village

 ...being of all residents living in the Memory Care Community along with ensuring all state...  ...and additional certification in nursing specialty desired. Physical Requirements...  ...infectious diseases, substances, and odors. ~ Travel is primarily local during the business...