Job Description

Job Purpose: To act as the Guest Service representative and manager on duty during night time hours. To ensure all
revenue is posted to the correct department and to balance all revenue department on a daily basis, and complete all necessary reports.

• Greet guests upon arrival, check them in and provide them with any information they need to enjoy their stay
• Process invoices, post checks to vendors 
• Reconcile all credit card transactions, financial records, occupancy percentages, room charges, final bill preparation, and cash drawer activity after a thorough audit process
• Process additional administrative, bookkeeping. and accounting procedures as required
• Prepare and distribute daily, weekly, and monthly reports to general manager, department heads, and hotel management
• Reconcile all accounts in a timely manner
• Verify that all EOD work has been performed by other departments 
• Respond to inquiries, process reservations and check-ins, delegate housekeeping, security, and service requests, resolve guest complaints, and other front office duties as required
• Respond to guest complaints, requests and emergencies
• Provide exceptional service to all hotel guests during their stay
• Schedule guest wake-up calls and reservations for the following day
• Respond to guest inquiries, concerns and complaints as needed
• Answer phones and place reservations

Night Auditor Qualifications

• Excellent communication and math skills
• 2+ years' experience in customer service or hospitality
• Able to learn computer functions and other on-the-job skills
• Strong eye for details
• Good problem-solving skills
• Ability to multitask
• Solid customer service skills
• Strong written and verbal communication skills
• Exceptional customer service skills
• Requires a flexible schedule that allows for overnight shift hours
• Must be computer proficient; experience with accounting and/or Opera Cloud software is a bonus
• Excellent customer service and communication skills are required
• Ability to stand for 8 hours

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