Help Desk Technician I & II Job at Southwest Search, Dallas, TX

bU41dEpPZHNuT1pXOVgyL0pRNGZ6T1RzMUE9PQ==
  • Southwest Search
  • Dallas, TX

Job Description

Southwest Search is currently accepting applications from IT Helpdesk professionals in the DFW area:  Plano, TX, Frisco, TX, Dallas, TX, Fort Worth, TX and Irving, TX primarily (several open positions for both level 1 and level 2 roles) Current open positions are both permanent or temp-to-perm. Jobs range from totally remote to some onsite to fully onsite

 

***Please Note: We are unable to utilize 3rd party agencies or accept applicants who require work sponsorship.***

 

REQUIREMENTS:


  • A minimum of 2 years of Technical Support, Service Desk, or Helpdesk experience in an enterprise environment (this position is accomplished via phone, email, and virtual support this is not a hands-on desk side role.)

  • Ability to provide excellent verbal, written, and virtual correspondence to users (and stakeholders when needed)

  • Experience providing both connectivity and software support Support experience may include areas like connectivity resets/troubleshooting, MS Office support, Email support, PC support, mobile device support, peripheral or display support, login support, and other areas Highly technical or hardware issues may be escalated to the next tier

 

QUALIFICATIONS


  • iOS or Android support (remotely)

  • Network device troubleshooting (routers, modems etc. remotely)

  • Google apps, Office 365 apps, or Apple apps support

  • 3rd party vendor coordination (remotely)

  • Cloud support (either AWS or Azure)

  • Ability to contribute to continuous improvement projects and/or create documentation for new support processes

  • Industry experience in either Consulting, Legal, Healthcare, Retail, Finance, or other enterprise environment

Job Tags

Permanent employment, Temporary work, Remote job,

Similar Jobs

Dogwood Industries LLC

Shipping Material Handler | Everett, WA Job at Dogwood Industries LLC

 ...to finding creative design solutions to meet our customer's needs. General Job Description Dogwood Industries is seeking a Shipping Material Handler at our Factory in Everett, WA. The core mission of the Shipping Material Handler is to facilitate the efficient... 

Planet Fitness

Planet Fitness Assistant Manager in Training Job at Planet Fitness

 ...Who Planet Fitness is Planet Fitness is home of the Judgement Free Zone (JFZ) which means we dont cater to body builders or power lifters but focus more on general fitness. We believe in creating a non-intimidating comfortable environment where everyone can work out... 

BayMark Health Services

Per Diem Dispensing Nurse- LPN/LVN Job at BayMark Health Services

 ...Per Diem Dispensing Nurse LPN/LVN Health Care Resource Center is looking for a detail oriented and empathetic Licensed Practical Nurse / Licensed Vocational Nurse to dispense prescribed medications as part of a treatment team in partnership with Physicians and Nursing... 

Vista Prairie Communities

Overnight Resident Assistant Job at Vista Prairie Communities

Start a new career as an Overnight Resident Assistant at Vista Prairie at Brentwood, Assisted Living and Memory Care! Join Vista Prairie Communities and elevate your career while making a meaningful impact. Enjoy our supportive culture, outstanding benefits, and the...

The H&K Group

Bridge Carpenter Foreperson Job at The H&K Group

 ...additional space are critical elements in development. We do this with the best geotechnical engineering possible, National Concrete Masonry Association (NCMA) certified installers and a dedicated management team. The H&K Group, Inc. provides complete heavy civil...