Guest Services Representative Job at Icy Strait Point LLC, Hoonah, AK

bWRocUkrRmtrZUpaOG5POEt3RVh6K0xwMUE9PQ==
  • Icy Strait Point LLC
  • Hoonah, AK

Job Description

Guest Services Representative

Reports to: Tour Sales Supervisor
Category: Seasonal (April - October in Hoonah, Alaska)
Compensation: $18.00 per hour, plus bonus potential

Join the Team at Icy Strait Point!

We’re seeking enthusiastic and customer-focused Guest Services Representatives to help create memorable experiences for our guests. As part of our team, you’ll be at the heart of delivering exceptional service in one of Alaska’s most stunning destinations.

What You’ll Do:

  • Provide outstanding customer service to all Icy Strait Point guests.
  • Sell tickets and provide guests with information about all available tours.
  • Greet guests, conduct orientations, and manage line control.
  • Assist with tour preparation, including:
    • Verifying excursion requirements (e.g., weight checks, driver’s licenses).
    • Ensuring waivers are signed.
    • Escorting guests to tour vehicles or gondolas and ensuring timely departures.
    • Managing secure bag check areas.
  • Promote Icy Strait Point venues, distribute literature, and sell merchandise.
  • Communicate clearly with tour guides, drivers, gondola operators, and management.
  • Ensure the safe and orderly flow of passengers on/off aerial gondolas and tour vehicles.
  • Assist with other programs and tasks as needed.

What You Bring:

  • A willingness to learn about Tlingit culture and deliver a Tlingit introduction.
  • Knowledge of local marine life, plants, animals, and birds is a plus.
  • Strong verbal communication skills and the ability to work with both adults and children.
  • A commitment to safety and attention to detail.
  • The ability to learn, retain, and present excursion information accurately.
  • Must be 18 years or older.
  • A safety-sensitive mindset.

Physical Requirements & Work Environment:

  • Willingness to live in a remote, rural community.
  • Comfortable traveling by small plane or ferry to and from a remote location.
  • Ability to walk and work on gravel roads in various weather conditions.
  • Capable of moderate physical activity, including standing, walking, reaching, climbing, and lifting more than 25 lbs.

Why Work at Icy Strait Point?

Icy Strait Point is a Native-owned and operated enterprise, offering authentic Alaskan experiences while maintaining a strong connection to Tlingit culture. We provide Native Preference under P.L. 93-638.

Apply today to join our team and be part of something truly special!

Compensation details: 18-18 Yearly Salary

PIf1e2722277a3-30492-36507073

Job Tags

Hourly pay, Seasonal work, Local area, Remote job,

Similar Jobs

BerkOne

Weekend Title Clerk Job at BerkOne

 ...are currently hiring a Weekend Title Clerk to assist our Vehicle Titles Department. This position is perfect for someone seeking part-time hours without weekday obligations! WHAT YOU'LL DO: As a Weekend Title Clerk , you will be responsible for producing... 

Andersen Group Realty of Keller Williams Realty Boston North...

Real Estate Executive Assistant Job at Andersen Group Realty of Keller Williams Realty Boston North...

Office/Listing Coordinator, Luxury Real Estate Group Who We're Looking For: We're looking for an exceptional Office/Listing Coordinator who is incredibly organized, customer-driven, and experienced in providing top-tier administrative support in a dynamic office...

Pursuit Collection

Lead Production Chef (Kenai Fjords Tours) Job at Pursuit Collection

What perks can you expect?: Join an inclusive, global team and make life-long connections. Enjoy free access to Pursuit attractions and 50% off for friends. ~ Get discounts on hotel stays, dining, and retail. ~ Access subsidized mental health and wellness resources...

Hasbro

Cinematics Animation Director Job at Hasbro

 ...part as a valued member of an open and dedicated team within a magical world! Job Description Invoke is looking for a Cinematic Animation Director to works in partnership with the Realization (Cinematic) Director to define, develop and deliver the vision of the games... 

Sevita

Caregiver Job at Sevita

 ...enjoy their favorite activities Support participants with developmental goals like budgeting, exercise, and nutrition Youll assist people with their personal hygiene and support individuals who can have behavioral challenges and other complex needs. If youre...