Evening Team Leader Job at Zax Creamery, Montgomery, IN

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  • Zax Creamery
  • Montgomery, IN

Job Description

Job Title: Evening Team Lead

Location: Zax Creamery, 120 Main St Montgomery, IN 47558 

Employment Type: Part-Time/Full-Time

Hours: Evenings, 4:00 PM to 10:30 PM, Weekend Availabilty Required

Job Summary:

Zax Creamery is looking for a dynamic and enthusiastic Evening Team Lead to oversee our evening operations. The ideal candidate will have a passion for customer service, ice cream, and coffee, coupled with a knack for leadership and team management. This position plays a crucial role in ensuring that our evening shift runs smoothly, providing an exceptional experience for each customer while maintaining the high standards of our brand.

Key Responsibilities:

Leadership & Management:

  • Supervise, train, and motivate evening shift staff to ensure excellent service and adherence to company policies.
  • Schedule staff according to business needs, ensuring adequate coverage during peak times.
  • Manage daily operations, including opening or closing duties when necessary.

Customer Service:

  • Ensure all customers receive outstanding service by providing a warm, welcoming environment.
  • Handle customer inquiries, complaints, and special requests with professionalism and a positive attitude.

Product Quality & Inventory:

  • Oversee the preparation and quality of ice cream and coffee products.
  • Monitor inventory levels, manage stock rotation, and place orders for supplies as needed.
  • Ensure all products are stored, prepared, and served according to health and safety regulations.

Financial Management:

  • Handle cash transactions, operate POS systems, and ensure accurate cash handling.
  • Conduct nightly cash outs, reconcile sales, and prepare reports for management.

Cleanliness & Maintenance:

  • Maintain a clean and safe environment for both staff and customers, adhering to health and safety standards.
  • Coordinate minor maintenance tasks or report significant issues to the management.

Team Development:

  • Foster a positive work environment and team spirit.
  • Identify training needs and opportunities for staff development.

Qualifications:

  • Proven experience in a supervisory role within the food service or hospitality industry.
  • Excellent customer service skills with a friendly and approachable demeanor.
  • Strong organizational and leadership abilities.
  • Ability to handle multiple tasks in a fast-paced environment.
  • Basic understanding of inventory management and cash handling procedures.
  • Must be able to work evenings and weekends.
  • Food safety certification is a plus.

Physical Requirements:

  • Ability to stand for extended periods.
  • Capability to lift up to 50 lbs for restocking duties.
  • Must be able to work in a cold environment (freezers) for short periods.
  • Must be flexible in scheduling, and able to come to work on short notice.

Benefits:

  • Competitive hourly wage with opportunities for tips.
  • Employee discount on products.
  • Opportunities for career advancement within Zax Creamery.
  • Flexible scheduling to accommodate work-life balance.

How to Apply:

Interested candidates should submit their resume and a brief cover letter explaining their suitability for the role to [email protected] 

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Job Tags

Hourly pay, Full time, Part time, Flexible hours, Night shift, Weekend work,

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