Job Description

For over 35 years , Sigcom's emergency reporting and emergency communication systems, life safety systems, manual fire alarm pull stations, and industrial signals have protected millions of lives and thousands of buildings . We offer first-class protection and best-in-class value, engineering, and customer service and support.

DUTIES AND RESPONSIBILITIES:

· Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.

· Handle all customer communications in a friendly, professional manner.

· Manage telephone and email requests for price quotations, purchase orders, order changes, adjustments, and cancellations from customers.

· Process orders, return authorizations and other requests.

· Review customer purchase orders thoroughly to identify any discrepancies, cross-selling opportunities, etc. to ensure the customer receives what they need and to avoid mistakes.

· Manage field service requests from initiation through final order processing.

· Manage orders on hold and escalate as required.

· Achieve and maintain rapport with customers and work to give them the best possible service.

· Respond promptly to customer inquiries, problems, and complaints.

· Direct requests and unresolved issues to appropriate resources.

· Assist in monitoring customer accounts to proactively address potential challenges.

· Recognize, document, and alert management of trends in customer calls.

· Communicate and coordinate with internal departments on behalf of customers' needs to ensure high customer satisfaction.

· Process Daily Invoices.

· Deposits checks and provides copies to accounts receivable, as required.

· Processes credit card payments.

· Provide out of office back up for Administrative Manager.

· Perform other duties, as required.

· Must follow all company policies, procedures, and protocols.

· Any other duties assigned or requested.

MINIMUM QUALIFICATIONS:

· High school diploma or equivalent.

· Associate degree preferred.

· 3+ years customer service experience.

· Satisfactory background check.

· Satisfactory drug screening results.

· The physical ability to immediately respond to emergency situations.

SKILLS AND KNOWLEDGE:

· Computer literacy required; knowledge of Microsoft Dynamics 365 Business Central considered a plus.

· Excellent verbal, written and listening skills supported by strong interpersonal skills and ability to work within a team structure.

· Customer/Client Focused

· Performance Management Skills

· Ability to learn and retain product specific information as it pertains to the position.

· Professional demeanor, follow-through and attention to detail and accuracy.

· Ability to meet challenges in a fast-paced environment.

· Organized and ability to multi-task.

· Position requires a positive attitude that works well under pressure, along with a high degree of professionalism.

· Must possess good interpersonal skills.

· Good communications skills, both written and oral.

· Ability to apply concepts of basic math.

· Ability to manage time between two or more projects at one time.

· Ability to read and comprehend instructions and procedures.

· The ability to apply knowledge and skills to achieve intended results.

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