For over 35 years , Sigcom's emergency reporting and emergency communication systems, life safety systems, manual fire alarm pull stations, and industrial signals have protected millions of lives and thousands of buildings . We offer first-class protection and best-in-class value, engineering, and customer service and support.
DUTIES AND RESPONSIBILITIES:
· Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.
· Handle all customer communications in a friendly, professional manner.
· Manage telephone and email requests for price quotations, purchase orders, order changes, adjustments, and cancellations from customers.
· Process orders, return authorizations and other requests.
· Review customer purchase orders thoroughly to identify any discrepancies, cross-selling opportunities, etc. to ensure the customer receives what they need and to avoid mistakes.
· Manage field service requests from initiation through final order processing.
· Manage orders on hold and escalate as required.
· Achieve and maintain rapport with customers and work to give them the best possible service.
· Respond promptly to customer inquiries, problems, and complaints.
· Direct requests and unresolved issues to appropriate resources.
· Assist in monitoring customer accounts to proactively address potential challenges.
· Recognize, document, and alert management of trends in customer calls.
· Communicate and coordinate with internal departments on behalf of customers' needs to ensure high customer satisfaction.
· Process Daily Invoices.
· Deposits checks and provides copies to accounts receivable, as required.
· Processes credit card payments.
· Provide out of office back up for Administrative Manager.
· Perform other duties, as required.
· Must follow all company policies, procedures, and protocols.
· Any other duties assigned or requested.
MINIMUM QUALIFICATIONS:
· High school diploma or equivalent.
· Associate degree preferred.
· 3+ years customer service experience.
· Satisfactory background check.
· Satisfactory drug screening results.
· The physical ability to immediately respond to emergency situations.
SKILLS AND KNOWLEDGE:
· Computer literacy required; knowledge of Microsoft Dynamics 365 Business Central considered a plus.
· Excellent verbal, written and listening skills supported by strong interpersonal skills and ability to work within a team structure.
· Customer/Client Focused
· Performance Management Skills
· Ability to learn and retain product specific information as it pertains to the position.
· Professional demeanor, follow-through and attention to detail and accuracy.
· Ability to meet challenges in a fast-paced environment.
· Organized and ability to multi-task.
· Position requires a positive attitude that works well under pressure, along with a high degree of professionalism.
· Must possess good interpersonal skills.
· Good communications skills, both written and oral.
· Ability to apply concepts of basic math.
· Ability to manage time between two or more projects at one time.
· Ability to read and comprehend instructions and procedures.
· The ability to apply knowledge and skills to achieve intended results.
PIe57b23b8fe7a-30492-36125265
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